Ordering, collection & deilvery
To order an item, click 'add to basket' on the product page. When you're ready to pay, click the 'cart' symbol at the top right of the screen to view your basket. Click 'check out' to pay via Shopify payments (all major credit cards plus Apple pay) or click the Paypal symbol to pay via Paypal.
We try to keep our inventory as up-to-date as possible, but as most items are on display in the gallery or gift shop, there may be a rare occasion where an item has been purchased online when it has already been bought in our gallery/gift shop. If this occurs we'll contact you and arrange a refund if any funds have been taken.
If you've placed an order and would like to cancel it, please contact us as soon as possible. In the event that a postal order has already been dispatched, the item will need to be returned to us as received.
Free Collection from Gallery
On all items we're able offer FREE collection from our Gallery at our Seale-Hayne site. If ordered before 3pm your item can normally be collected from the following day. The gallery is normally open seven days a week between 10am - 4pm. Please bring your order confirmation email with you or some ID such as a bank card, driving license, etc. Please wait until you receive an email from us confirming the order has been fufilled/available for collection.
We'd ask that you'd please collect your orders within 14 days of purchase. If items haven't been collected by this date we'll contact you to discuss collection. Please let us know in advance if you aren't able to collect your item within 14 days.
Please allow up to the start of the next day to collect your item. If you'd like to collect the item on the same day, this may be possible, please ring us using the number on our contact us page.
At certain times the gallery may be closed due to changeover of exhibitions. In these circumstances we will arrange an alternative collection point in the gift shop (open 11am - 4pm).
We are currently able to offer postage on a small range of select items to UK addresses, we hope to expand the range of items available for postage in the future. We'll note in the product description if they are collection only. To see currently eligible items, please click here. Once your order has been received these will normally be dispatched within 2-3 working days. Ordering several of one item may bump the order up to the next postage rate depending on how many items are ordered.
Second class postage - £1.00
First class postage - £1.25
Standard postage - smaller items - £3.00
Standard postage - £5.00
Small & medium canvas prints - £5.00
X-Large canvas prints - £10.00
If you'd like to discuss postage of an item not currently available for postage, or you'd like to order something from outside the UK, please contact us as we may be able to arrange postage to you.